Course curriculum

  • 1

    Welcome to the Secretarial & Administration Course - Customer Service Level 1 (MQF Level 2)

  • 2

    Course Content

    • How to give great customer service

    • Customer Service Expressions

    • Customer Service English: Greeting the Customer

    • Poor vs Great Customer Service

    • Tutor's Powerpoint Presentation

    • Tutor's notes

    • Customer Service Level 1 Multiple Choice exercise