Course curriculum

  • 1

    Welcome to the Secretarial & Administration Course - Customer Service Level 2 (MQF Level 3)

  • 2

    Course Content

    • Customer Service Training

    • Customer Service vs Customer Experience

    • 9 Things that turn off Potential Customers

    • How to deal with difficult people

    • Customer Service interview questions and answers to acquire the job

    • Tutor's Powerpoint Presentation

    • Tutor's notes

    • Past Paper Level 2

    • Model Answer Level 2

    • Customer Service Level 2 Multiple Choice Assessment