Course curriculum

  • 1

    Welcome to the Secretarial & Administration Course - Customer Service Level 3 (MQF Level 4)

  • 2

    Course Content

    • Dealing with Difficult Clients

    • Handling Customer Complaints

    • Customer Service Mistakes to Avoid

    • Dealing with an Angry Customer

    • Tutor's Powerpoint Presentation

    • Tutor's notes

    • Past Paper Level 3

    • Model Answers Level 3

    • Customer Service Level 3 Multiple Choice exercise