Course curriculum

  • 1

    Welcome to the Secretarial and Office Administration Course (MQF Level 3)

  • 2

    MODULE 1: Health and Safety

    • How to Set Up an Ergonomic Workstation

    • Office Safety

    • 10 Steps to a Safer Office

    • Tutor's Notes

    • Tutor's Powerpoint Presentation

    • Assessments - Quizzes Term and Conditions

    • Assessment (Multiple Choice)
  • 3

    MODULE 2: Office Automation

    • All 15+ Google Workspace apps explained

    • How To Send Documents in Gmail

    • How to Add a New Email Account to Outlook

    • Microsoft Word for Beginners

    • Microsoft Excel for Beginners

    • Microsoft PowerPoint for Beginners

    • Tutor's Powerpoint Presentation

    • Tutor's Notes

    • Assessments - Quizzes Term and Conditions

    • Assessment (Multiple Choice)
  • 4

    MODULE 3: GDPR Workshop

    • What is GDPR explained

    • Data Controller and Processor

    • GDPR - What Is It and How Might It Affect You

    • What is the GDPR - A summary of the EU GDPR

    • Tutor's Powerpoint Presentation

    • Tutor's Notes

    • Assessments - Quizzes Terms and Conditions

    • Assessment (Multiple Choice)
  • 5

    MODULE 4: Office Procedures

    • What is a business

    • Departments withing an Organisation

    • Job Description and Specification

    • Health and Safety

    • Confidentiality

    • Interpersonal Skills

    • Telephone Etiquette

    • Written Communication

    • Business Documents

    • Tutor's Notes

    • Tutor's Presentation

    • Assessments - Quizzes Terms and Conditions

    • Assessment (Multiple Choice)
  • 6

    MODULE 5: Effective Business English

    • How to change Basic English into Business English

    • Be Professional! Never say this at work!

    • 10 Words to Use Right Now at Work in English

    • Participating in meetings

    • 41 Phrases For Leading A Business Meeting

    • Useful Phrases for Meetings

    • How to Negotiate in English

    • Negotiating an Order

    • 10 Great Idioms & Expressions for Negotiations

    • 21 Phrases For Formal Emails

    • MORE Phrases For Formal Emails

    • How to Write an Email in English

    • Letters and Emails

    • Professional English On The Telephone

    • Telephone Skills for Better Service

    • A Telephone Call

    • 40 Phrases For Presenting In English

    • Top Ten Tips For Effective Presentations

    • How to Give a Presentation

    • Tutor's Presentation

    • Tutor's Notes

    • Assessments - Quizzes Terms and Conditions

    • Assessment (Multiple Choice)
  • 7

    MODULE 6: Communication Skills

    • What is Communication

    • Stages in the Communication Process

    • Barriers to Communication

    • Formal Communication

    • Types of Formal Communication

    • Informal Communication

    • 7Cs of Communication

    • Written Communication

    • Tutor's Presentation.pdf

    • Tutor's Notes

    • Assessments - Quizzes Terms and Conditions

    • Assessment (Multiple Choice)